Effective Date: 18 July 2026

Velaris Fire & Security ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Velaris Fire & Security is a fire and security company based in Lancashire, providing CCTV, intruder alarm, fire alarm and emergency lighting installation, servicing and maintenance throughout Lancashire, Cumbria and Cheshire.

If you have any questions about this Privacy Policy, please contact us:

Email: info@velarisfireandsecurity.co.uk 

Telephone: 01524 932106

We may collect the following information when you contact us:

• Name
• Email address
• Telephone number
• Property or business address (where provided)
• Details about your enquiry or project
• Any information you voluntarily submit through our website

We may also collect anonymous technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our website

This information helps us improve our website and services.

We use your personal information to:

• Respond to your enquiries
• Provide quotations
• Arrange appointments
• Deliver our services
• Contact you regarding ongoing work
• Improve our customer service
• Meet our legal and accounting obligations

We will only use your information where we have a lawful basis to do so.

We will not send marketing emails or promotional messages unless you have given your consent or we are otherwise permitted to do so under applicable law.

You can opt out of marketing communications at any time.

We do not sell, rent or trade your personal information.

We may share information with trusted service providers where necessary to operate our business, such as:

• Website hosting providers
• Email providers
• Accountants
• Payment providers
• IT support

These organisations are required to protect your information and only process it on our behalf.

We may also disclose information where required by law.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

Our website may use cookies to improve functionality and analyse website traffic.

Cookies may include:

• Essential website cookies
• Analytics cookies
• Performance cookies

You can control or disable cookies through your browser settings.

Our website may use Google Analytics to understand how visitors use our website.

Google Analytics collects anonymous information such as:

• Pages visited
• Time on site
• Device type
• General location

This information does not personally identify you.

Our website may display reviews from our Google Business Profile.

Selecting links to Google may take you to Google's website, which is governed by Google's own privacy policy.

We only keep your personal information for as long as necessary to:

• Respond to enquiries
• Provide our services
• Meet legal, tax and accounting obligations
• Resolve disputes

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (where applicable)
• Restrict or object to processing
• Request transfer of your data where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Velaris Fire & Security

Lancashire, United Kingdom

Email: office@velarisfire-security.com 

Telephone: 01524 932106